Booking Terms and Conditions

Payment for residential courses / events

A deposit of £60 per person is required (£100 for Christmas & New Year events) to reserve your place. The remaining balance of payment is due 6 weeks before the event. If no payment (deposit or balance) is made, we reserve the right to take another booking in its place. We reserve the right to charge you for any costs incurred if insufficient funds are available from your account when you make a transaction.

Accommodation

Whilst we always try to offer guests specific rooms if requested, we reserve the right to make changes to your booking for reasons out of our control, including unscheduled repair work and safety precautions.

Refunds and cancellations

• If you cancel your booking more than 6 weeks before the event you are entitled to a full refund less £60 per transaction.

• If you cancel your booking more than 2 weeks before course start date, you are entitled to 50% of the total balance paid. If full balance is unpaid no refund will be due.

• If you cancel your booking less than 2 weeks before course start date, you are not entitled to any refund.

• If a course / event is cancelled by Halsway Manor Society, we will offer you a full refund.

• We also strongly advise taking out travel insurance. We cannot reimburse travel costs or other losses incurred by you in the event of cancellation by us or you.

Tickets for concerts and one day events

Tickets are for general admission; you may choose a seat on arrival. Reservations: We reserve the right to re-sell any unpaid reservations not claimed within 30 minutes of the start of the performance. Refunds: Full refunds will be offered if an event / concert is cancelled by Halsway Manor Society. Other refunds are by discretion. We cannot refund any payments if a cancellation is made by you on the day of the performance.

Dietary needs - residential courses and events

Please advise us in advance of your visit if you require vegetarian, gluten-free or dairy-free meals. Other diets / allergies can be catered for by prior arrangement with the kitchen. It is your responsibility to inform us of any diet/allergy requirements you have.

Registration

On arrival you are required to check in at the reception. Your dietary requirements, if any, will be checked and you will be asked if you need any assistance in the event of evacuation.

Public liability

Halsway Manor has full public liability insurance.

Loss or damage to property

Halsway Manor does not accept responsibility for loss or damage to property whilst visiting Halsway Manor.

Parking

Owners park at their own risk. There are car parks in front of the Manor and the Mews, and next to the Cabins.

Dogs

No dogs are permitted on site with the exception of registered aid dogs. Please don’t leave animals in cars it is cruel and irresponsible.

Under 18s

Unless stated otherwise, Halsway courses are for people aged 18 and over, and under 18s are only able to attend by prior arrangement with the management team (requests should be made before booking a place). This includes bringing babes-in-arms. Under 18s must be accompanied by an adult except in the case of Halsway Young Folk courses, for which there is a pastoral lead and course leaders who act as pastoral carers for young people.

Event Photography

From time to time we may photograph or film events for promotional purposes. We will assume your implied consent unless you tell us otherwise. We will not re-sell any images of events at Halsway.

Do you have a comment?

We welcome any comments, helpful feedback and ideas you may have about Halsway Manor, our courses, events and activities, our facilities and the service you received. There are a number of ways you can let us know:

• Speak to the Duty Manager.

• Complete a feedback form

• Speak to, phone or email the Chief Executive – [email protected]

All comments are reviewed monthly by the management team and we act on them wherever possible.

Do you have a complaint?

Please tell us if you are unhappy about the service you have received or something we have done or failed to do. We want to know about it and how we can put things right. If we have made a mistake we want to learn from it so that we can improve our service. You can register a complaint in a number of ways. When doing so please tell us what would you would like done to resolve the matter to your satisfaction.

You can speak to the Duty Manager in private and they will do their best to resolve the matter immediately. If that is not possible they will take the details.

Speak to, write to, or email the Chief Executive. 01984 618274 email [email protected]

Your complaint will then be considered and we will contact you as soon as possible to discuss your complaint and how we can resolve it. If you are not satisfied with the response for any reason you can write to the Chair of the Trustees at Halsway Manor, Halsway Lane, near Crowcombe TA4 4BD. Or email [email protected].

These terms and conditions may be subject to change.

Halsway Manor, National Centre for Folk Arts
Charity Number: 247230 | Company Number: 849615